Return Policy
Candle Making Jars
Candle Making Kit Lids
TG Candle Co & Crafting Co. are committed to ensuring customer satisfaction with our products. In the event that you are not completely satisfied with your purchase, we offer a straightforward return policy to address your concerns.
Time Frame
You may return eligible items within 15 days of the delivery date. The returned product must be in its original condition and packaging to qualify for a refund or exchange.
Return Shipping
The customer is responsible for return shipping costs, unless the return is due to a defective or damaged item, or an error on our part. In such cases, we will provide a prepaid shipping label.
Eligible Items
Unopened, unused, and undamaged items may be returned for a refund or exchange. Custom, personalized, or clearance items are not eligible for return, unless they are defective or damaged upon arrival.
Refunds
Once we receive and inspect the returned item, we will process the refund within 5-7 business days. The refund will be credited to the original payment method, excluding any shipping costs.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving the product. Provide a detailed description of the issue and include photographic evidence. We will work with you to resolve the issue, either through a refund, exchange, or repair.
Exchanges
If you wish to exchange an item, please return the original item and place a new order for the desired replacement. This ensures faster processing and availability of the desired product.
Initiating a Return: To initiate a return, please contact our customer service team at [email address] or [phone number] for further instructions and support. We appreciate your business and look forward to assisting you in any way possible.